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Hotel Receptionist - Cardiff City Centre

Full Time
Job Sector:
Hospitality / Catering, Hotels / Leisure
South Wales
Salary description:
£8.03 per hour
Start Date:
Sleeperz Hotel
Job Ref:

Guest Service Assistant Reception - Cardiff

Job sector: Front Desk customer service

Location: Cardiff, South Wales

Salary: £8.03 per hour

We're looking to recruit a Hotel Receptionist at our Sleeperz Hotel in Cardiff City Centre.

Purpose of Job

To ensure that guests receive the highest standard of service and hospitality in reception, food & beverage and housekeeping department in line with statutory and company requirements.

Responsible for daily running of reception department to include check-ins, check-outs, reservations, cash handling, safety and security, customer service. This is a multi-skilled job and you will be required to help across all departments of the hotel.

Responsible to:

Reception Manager, General Manager and Assistant General Manager

Main Duties and Responsibilities

  • To operate and supervise the hotel reception (24hr) to the agreed hotel standards.
  • To ensure that the bedrooms are set up and ready for check in as per the agreed and advertised times, as well as ensuring the set up of the meeting rooms where applicable by liaising with the HK and f&b teams
  • To supervise the HK team and check bedrooms whilst covering leave of housekeeping manager
  • To maintain the reception and back office areas in a clean and tidy condition. 
  • Responsible for maintaining a comfortable atmosphere in the public areas by controlling and monitoring heating, lighting, music/tv.
  • To take the lead in relation to group check in/out when on duty in the absence of the assistant GM and GM.
  • Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction.
  • To review daily handover and ensure appropriate actions are taken to resolve issues
  • To reviews daily arrival list according to set deadlines
  • To control stock levels within the stationery stores.
  • To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures.
  • To balance all financials at the end of your shift.
  • To review and audit end of day reports to include credit card and cash balancing
  • To be proactive in generating sales as well as upselling where possible.
  • Continuously seek to endeavor to improve the hotel’s efficient operation, and knowledge of own job function.
  • To attend seminars / training courses as required.
  • To carry out any other ad hoc duties as directed by all management.
  • To be knowledgeable with all aspects of
    - Housekeeping duties to include bedrooms and public areas
    - Maintenance duties
    - Food and beverage duties and to put these into practice as and when required
  • To provide an efficient and friendly service to guests at all times.
  • To portray a positive and can do attitude at all times to both customers and colleagues alike.
  • Accept flexible work schedule necessary for uninterrupted service to hotel guests.
  • To encompass the values of Sleeperz Hotels in all dealings with guests and colleagues.
  • To ensure a high standard of personal hygiene and grooming.
  • To have a full understanding of the hotels’ fire procedures to ensure safety of all staff and guests at all times.
  • To comply with the company policies regarding the following:
    - Fire
    - Health & Safety
    - Food Hygiene
    - Security


  • Full time - 37.50 hrs per week over 7 days, including weekends, evenings and occasional night work holidays
  • 20 days holidays + 8 bank holidays

You must have previous experience in a reception or reservation environment in hotel.

Company Description

Sleeperz Hotel Cardiff opened in November 2008 is just a stone`s throw from Central Station - It is the first in a new generation of modern lifestyle hotels.

The design-led hotel includes 74 very stylish bedrooms - with accommodation targeted at both the business and leisure travellers and features a café-bar and meeting room. Sleeperz offers affordable and quality accommodation as a great alternative to mainstream limited service hotels and the more expensive mid market hotels.

Our differentiators are that we offer a superb product and exceptional standards of service that surpass guest expectations. We are now recruiting key team members who can bring their own individuality to this unique hotel.

Closing Date:

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